Anglian Water Creates A Platform For Business Growth With ClickSoftware

Anglian Water is facing some tough regional challenges in both the near and long-term. Whilst its area is low-lying and could be susceptible to flooding, it paradoxically has one of the lowest levels of rainfall in the UK. Thus Anglian Water’s existing infrastructure has to be robust and rigorously maintained.

Anglian Water prioritised an improvement in service quality and a drive to increase levels of efficiency. Their ultimate aim was to be ranked as "Leading the Industry". One of the key components towards this change was the centralisation of operations into the Operational Management Centre (OMC) which would be responsible for the maintenance and assets of the business.

Core to the OMC would be a new scheduling system that would provide visibility of all field operations in one place. Simon White, Business Readiness Manager at Anglian Water explains the rationale, “We needed a lot more clarity on what field engineers did and where they did it. We needed to improve customer service by reacting very quickly to customers’ needs. We needed to make sure we had the right staff available at the right time at the right place.”

Because of the pivotal role the scheduling and dispatch solution would play in shaping Anglian Water’s business, the selection process was rigorous. To really test the three shortlisted vendors they were each provided with a package of known work and were asked to pass it through their individual systems and then present the results.