Mesa Police Department Finds A Solution With NetMotion Wireless Locality

The Mesa, Arizona Police Department needed a way to troubleshoot dropped connections and cellular network coverage for their officers in the field. They found a solution with NetMotion Wireless Locality™, cellular network performance management software. Using GPS and connectivity data gathered dynamically from each mobile user, Locality creates maps and reports that give Mesa the insight and visibility needed to make the most of their cellular data deployment.

Locality is a standalone software product that provides visibility into cellular network performance via a coordinated set of maps and reports for any mobile deployment. Mapping features show network performance and connectivity metrics corresponding to the locations of mobile workers over time. Reports provide critical insights about a mobile deployment including signal strength, technology type, usage, dropped connections and device inventory.

Doug Scroggins, IT Architect, explains the department’s interest in the Locality software. “The important opportunity for us was having empirical coverage data. When a user calls in and says they're having problems connecting, we need the ability to determine whether it’s something that's within our control or not. The reason why someone can’t connect varies, and Locality can help us determine the causes of connectivity issues.”