New York State Department Of Motor Vehicles Speeds Ticket Processing With Capture System

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•Case Study: State of New York Department of Motor Vehicles

Headquartered in Albany, the State of New York Department of Motor Vehicles is a state agency that processes vehicle registrations, driver licenses, vehicle inspections, and a host of other vehicle-related documentation. The DMV needed an information capture system that would improve the efficiency of a ticket-imaging system that processes traffic-violation tickets from various policing agencies primarily in the New York City and Buffalo/Rochester areas.

As a separate application, the DMV also required a solution to quicken the time-consuming process associated with processing title services, safety records and licensing fraud for salvage vehicles.

In the past, once tickets were collected, they were mailed to a central office in Albany where a time-intensive processing procedure would begin.

DMV data entry staff spent many hours manually keying ticket information into a legacy mainframe system, then physically separating tickets into batches of 50 to be sent to another unit for transfer onto microfiche. Besides the enormous amount of time required to enter all of the ticket data and the consequential human-error issues that arise from that input, ticket information was not readily available for status inquiries or court proceedings that sometimes requested to view the physical ticket.

Also, the DMW had workflow challenges for processing licenses on junk and salvage vehicles. When vehicles are junked, "dismantlers" claim the spare parts, refurbish them, then either sell them to the public or place them into another vehicle for resell. Before junked vehicles can be resold, state investigators must view the parts to ensure that they are properly licensed. In the past, the licensing process would take nine to 12 weeks and entailed the submission of documentation that ranges from two to 30 pages to one of the nine statewide agencies that perform inspections.

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•Case Study: State of New York Department of Motor Vehicles