Trends In Mobile Field Services: Empowering Your Field Technicians To Deliver Better, Faster Service

By Sumair Dutta, ClickSoftware

As service and manufacturing organizations look to break free from the constraints of the current economy and drive service productivity, they are increasingly looking to equip their technicians with mobile devices to allow them to escape from the bounds and limitations of paper-based processes. However, a majority of organizations continue to struggle with truly mobilizing and empowering their field workforces with the right capabilities needed to facilitate effective service delivery. Those that are successful in extending the back-office to the field with convenient, well-integrated workflows have experienced significant 17% gains in service profitability from the deployment of mobile solutions.