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Case Study: Attorney General's Office—Improved Security And Efficiency With Intelligent Enterprise Capture
Across all 50 states, the Office of the Attorney General fills the critical role of providing legal representation for its state, its agencies and on behalf of the public interest. A massive undertaking, the attorneys working in these offices handle thousands of cases each year, with individual sections handling citizen concerns from antitrust suits, to collections litigation, to organized crime. Millions of documents flow through each office annually.
Needing more efficient ways to share information
With paper-based processes in place across all branches of each state's Attorney General's Office, managing and routing the large volume of documents had become increasingly problematic. Employees were spending valuable business time searching through stacks of paper, and there was no cohesive strategy for sharing documents across departments.
The Office needed to identify ways content management could solve the existing problems and engaged several companies in the discovery process. The chief concerns were ease of document retrieval, controlling access across departments, and safeguarding security. After reviewing all options, the Attorney General's Office enlisted ECM Dayhuff, a systems integrator, to lead the project.
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