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Case Study: San Francisco Department Of Public Health—Drove Efficiency By Eliminating Paperwork And Streamlining Approvals
The mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. To fulfill that mission, the SFDPH assesses and researches the health of the community, develops and enforces public health policies, and establishes programs to prevent disease and injury. In addition, the organization also educates the public, trains health care providers, and promotes equal access to health care by all citizens.
Hundreds of contracts go through the SFDPH every day, including federal government grants, contracts with suppliers, and more. Expediting these contracts has proven to be slow and difficult, in part because of an extremely labor-intensive, resource-heavy contract approval process.
The SFDPH recognized the value of migrating to a paperless system to alleviate the enormous paper trails generated and to establish a clear, enforceable workflow process for contract approval. The primary objective was to find a powerful solution that could handle the entire contract process, from creation to approval and delivery.
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