3CLogic Offers Extension of ServiceNow Platform to Optimize Agencies’ Customer Experience Solutions
Rockville, MD and Reston, VA (GLOBE NEWSWIRE) - 3CLogic, a leading cloud communication platform, and Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, today announced a formalized partnership. Under the agreement, Carahsoft will serve as 3CLogic’s Public Sector Distributor, providing the public sector access to the company’s cloud contact center solution via Carahsoft’s NASA Solutions for Enterprise-Wide Procurement (SEWP) V contract.
3CLogic’s cloud communication platform allows agencies and institutions to streamline customer journeys and create a more efficient, unified workforce. As a single and consolidated platform, 3CLogic offers a fully embedded administrative experience designed to integrate with ServiceNow. These features include:
- Seamless user configuration
- Native contact center portal
- Enhanced routing options
- Customizable result codes
- Advanced reports & dashboards
- Computer telephony integration (CTI)
“There has been an increasing demand across the public sector for improved customer experiences from the citizens who interact with these agencies,” said Guillaume Seynhaeve, VP of Business Development and Partnerships at 3CLogic. “We chose to partner with Carahsoft to make our CTI solution more accessible to the various government institutions who share similar challenges to those in the private sector.”
3CLogic offers solutions to agencies looking to expand and improve their IT service management, customer service management and human resources stacks. Built on Amazon Web Services (AWS), 3CLogic serves as an extension of the ServiceNow platform, providing advanced and scalable speech-enabled offerings for ServiceNow’s service management offerings.
“3CLogic integrates well with our ServiceNow partner ecosystem, and our team is excited to offer their adaptable communication platform to our government customers,” said Terry Drinkwine, Vice President of the ServiceNow team at Carahsoft. “Citizens have come to expect the same seamless experiences from the public sector as they receive from the private sector, and 3CLogic’s solutions allow agencies to meet and exceed those expectations.”
3CLogic’s communication platform is available immediately via Carahsoft’s SEWP V contracts NNG15SC03B and NNG15SC27B. For more information, contact the 3CLogic team at Carahsoft at (703) 230-7455 or email@example.com, or visit 3CLogic’s booth #826 at the ServiceNow Knowledge 2019 Conference, May 5-9, 2019, in Las Vegas, Nevada.
3CLogic is a leading cloud contact center platform modernizing enterprise communications with their employees and customers. Built on Amazon Web Services (AWS), the solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, Salesforce, and SugarCRM. With deployments on four continents and a growing base of Global 2000 clients, 3CLogic drives digital transformation by improving CX, organizational efficiency and reporting insights using dynamic IVR, CTI, AI, advanced analytics, and API-driven integrations.
Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider®. As a top-performing GSA Schedule and SEWP contract holder, Carahsoft serves as the master government aggregator for many of its best-of-breed technology vendors, supporting an extensive ecosystem of manufacturers, value-added resellers, system integrators and consulting partners committed to helping government agencies select and implement the best solution at the best possible value.
The company's dedicated Solutions Divisions proactively market, sell and deliver 3CLogic, ServiceNow, VMware, AWS, Palo Alto Networks, Symantec, Veritas, Dell, Adobe, F5 Networks, Google Cloud, Open Source, Micro Focus Government Solutions, SAP, Salesforce, and Innovative and Intelligence products and services, among others. Carahsoft is consistently recognized by its partners as a top revenue producer and is listed annually among the industry's fastest growing and largest firms by CRN, Inc., Forbes, Washington Technology, The Washington Post, Washington Business Journal, and Bloomberg Government. Visit us at www.carahsoft.com or follow us on Twitter and Facebook.
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