Customer Interaction Center
Source: N’SITE Solutions, Inc.,
Our Customer Interaction Center (CIC) is a comprehensive multimedia contact center. CIC is a scalable, unified solution with complete functionality
Our Customer Interaction Center (CIC) is a comprehensive multimedia contact center. CIC is a scalable, unified solution with complete functionality. In addition to phone calls, faxes and e-mails, CIC is ideal for text chats, Web call-back requests, Voice over IP calls and CRM-based screen pops. CIC also includes skills-based routing and management capabilities for inbound, outbound, or blended interactions. And there is more. CIC offer significant enhancements in performance, logging, real time monitoring, reporting, security, development tools, and much more.
N'SITE Solutions, Inc., , 10536 Justin Drive, Des Moines, IA 50322. Tel: 410-451-7490; Fax: 410-451-7492.
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