Datatrac/TeleSpectrum Government Services

Datatrac/TeleSpectrum Government Services held its Grand Opening and Ribbon Cutting Ceremony for the Immigration and Naturalization Services (INS) call center in Barbourville, Ky on Thursday, December 9 at 3:00 p.m. U.S. Rep. Hal Rogers of Kentucky's 5th District, INS Commissioner Doris Meissner and Datatrac's President Kathi Yeager spoke at the event.

The call center cost more than $4 million to construct and furnish. Hoover Companies of KY, Inc. served as the general contractor and built the call center from the ground up within a 120-day timeframe. This new 34,200 square-foot call center already employs over 160 people and is projected to grow to 300 staff by the end of next year.

This facility is the second call center the Datatrac/TeleSpectrum Government Services group is managing and operating for the INS. The first call center opened in Baltimore, Md., in 1997. The Datatrac/TeleSpectrum Government Services group provides integrated customer service and customer relationship management solutions to INS customers primarily in the eastern United States from Baltimore and Barbourville. People needing general information about citizenship and immigration benefits call the customer interaction center for help.

Established in 1987 and certified in 1995 by the Small Business Administration (SBA) as an 8(a) company, Datatrac Information Services, Inc. is a women-owned, Native American firm headquartered in Dallas, Texas. With offices in Chantilly, Va., and Corbin, Ky., Datatrac provides customer relationship management, IT procurement strategies, card personalization, telecommunications, and IT products/support services.

Headquartered in King of Prussia, Pa., TeleSpectrum Worldwide, Inc. (NASDAQ: TLSP) is the seventh largest teleservice provider in the industry. Incorporated in 1996, TeleSpectrum is a provider of multi-channel customer relationship management solutions, customer acquisition, retention and care programs, interactive voice response promotions, customer satisfaction measurement and call center management services.