Contact center and IT help desk services provider receives IT 70 Federal Supply Schedule contract from the General Services Administration
Philadelphia, PA (PRWEB) - InspiriTec,Inc., an award-winning provider of contact center and IT help desk services to federal and state government agencies, has been awarded an IT 70 Federal Supply Schedule contract by the General Services Administration (GSA). IT Schedule 70 is the largest and most widely used acquisition vehicle in the federal government and is considered a preferred procurement source for technical products and services. Under this new certification, federal, state, and local government agencies can access InspiriTec’ services on GSA Advantage!®, the government’s electronic online ordering system. InspiriTec can now provide a full range of automated and attended management solutions to inquiries for technical or informational assistance from the public on what is recognized as the best government contract vehicle.
The contract, a Multiple Award 70 Schedule (MAS) contract, # 47QTCA19D00JG, has a base period of five years with three additional five-year options and is a highly coveted and evaluated award. It certifies the capabilities and past performance record of InspiriTec and adds it to a pre-approved list of companies for federal purchases. The IT 70 Schedule ensures that government agencies receive high quality, cost-effective professional services while simplifying the procurement process to speed delivery. This respected designation will streamline procurement to more readily enable government entities to engage InspiriTec’s services to improve federal agencies’ contact center and help desk performance. Contractors who are awarded a Schedule contract with GSA are more likely to be selected for large and important projects because they offer agencies shorter lead-times, lower administrative costs, proven expertise, and committed price points.
“We’re very excited to receive this long-term contract from GSA,” said John Connolly, President, InspiriTec. “As a business that affirmatively employs veterans and individuals with disabilities, this award presents a tremendous opportunity for us to serve federal agency customers, while creating career enhancing opportunities for our employees. It’s a critical component of our future growth strategy and we very much look forward to building strong relationships with the agencies and their small business partners to help them achieve their goals.”
With decades of experience across a variety of industries, InspiriTec can tackle all aspects of an organization’s contact center needs — from requirements definition, planning, systems integration, and development, through ongoing operations. Its team of in-house trainers, carefully screened customer service professionals, and systems professionals combine to offer clients a customized, high quality, cost-efficient, and effective solution.
InspiriTec currently employs 162 veterans in contact center and help desk positions and continually seeks new opportunities to create employment opportunities that meet the needs and desires of the veteran community, especially wounded warriors and disabled veterans, while providing the supports they need to succeed. Moreover, the company’s culture of caring for its employees translates into superior customer service to those who use its contact center and help desk services.
InspiriTec provides award-winning contact center and IT help desk solutions, delivering superior customer service by combining customized technology with affirmative employment of professionals with disabilities, veterans, and disadvantaged individuals. InspiriTec was founded in 2000 by a core management team under the Computer Science program at the University of Pennsylvania. Today, nearly 600 employees perform under an innovative model that integrates intelligent technology with inspiring compassion to raise the standards of contact center and IT support for businesses, non-profits and government organizations.