Texas Comptroller Of Public Accounts Enforcement Wireless Computing Solution

The Background: Seeking Revenue Growth in the Lone Star State
In the year 2000, the Texas state government, like many states in the post-dot-com boom era, was dealing with budgetary pressures. The Texas State Comptroller's office explored ways to save money and increase revenue across all state agencies, including its own. After scrutinizing the procedures used by its enforcement officers (EOs) to collect back taxes, the Comptroller's office challenged its Enforcement Division to find a way to increase delinquent tax collections.

The Challenge: Replacing Paper with Portable Computers to Increase Revenue
The Enforcement Division made a recommendation to deploy new technology as a way to increase delinquent tax collections without increasing headcount.