White Paper

The True Cost of Customer Service

Customer service is a term used when describing the level of support a company delivers to its customers. For too many people—and businesses—the term conjures up horror stories of late or missed service appointments, poor performance, and multiple call-backs before the problem was fixed or the service delivered. Poor customer service results in lost customers and lost revenue. Good customer service increases customer satisfaction and retention and results in higher service margins.

This critical difference is borne out by a recent research report published by the Aberdeen Group (Aberdeen): Field Service 2012: The Right Technician, (February 2012).

The report, based on surveys of 220 service professionals, found that higher customer satisfaction drove higher retention and loyalty among the customers and higher profitability for the servicing organizations. In fact, the research shows that field service businesses providing Best-in-Class customer service are the most profitable.

Download this white paper below to read more.

VIEW THE WHITE PAPER!
Signing up provides unlimited access to:
Signing up provides unlimited access to:
  • Trend and Leadership Articles
  • Case Studies
  • Extensive Product Database
  • Premium Content
HELLO. PLEASE LOG IN. X

Not yet a member of GovCon? Register today.

ACCOUNT SIGN UP X
Please fill in your account details
Login Information
I'm interested in newsletter subscriptions.
ACCOUNT SIGN UP

Subscriptions

Sign up for the newsletter that brings you the industry's latest news, technologies, trends and products.

You might also want to: