eGov And Transformation — The Pillars Of Document Capture

By Daniel Nore,
Federal Area Director,
Kofax

Historically, government service delivery and processes have been manually intensive and relied heavily on paper documents and forms. Over the past 10 years, government agencies have looked to information technology to speed service delivery, automate manual processes, and save costs. These initiatives often are referred to as transformation or eGovernment.

A number of federal projects have applied the goals of eGovernment and transformation — improved efficiency, convenience, and better access to public services through information and communication technology. These federal projects include: the Social Security Administration's Electronic Disability System (eDIB), the IRS's Correspondence Imaging System (CIS), and EPA's eRulemaking. These projects, which yielded a number of document capture insights, led to the development of the three pillars of document capture, which help government agencies in their efforts to establish eGovernment-friendly programs.

Specifically, the three pillars illustrate how automated document capture (i.e. the process of digitizing paper documents and extracting content) can accelerate eGovernment and transformation initiative success, help avoid common project launch and operations pitfalls, and deliver real savings of both time and money.

SOURCE: Kofax